Refund policy

Return window

You can request a return within 14 days of receiving your order. Requests made after this period cannot be accepted, except for damaged, defective or incorrect items covered below.

Eligibility

To qualify for a return, your item must meet all of the following conditions:

• It is unused and in the same condition you received it.
• It is in its original packaging, with all accessories, manuals and inserts included.
• You provide the receipt, order number or other proof of purchase.

Unopened items are always eligible. If the box has been opened, we will inspect the item and accept the return only if it is complete, undamaged and suitable for restocking.

For hygiene reasons, in-ear products (earphones, IEMs and ear tips) can only be returned if unopened and sealed, unless they are faulty.

How to start a return

1. Email us at info@7hz.com with your order number, the item you want to return and the reason.
2. Wait for our confirmation and return instructions. Items sent back without approval may not be accepted.
3. Pack the item securely in its original packaging and ship it to the address we provide.

Damaged, defective or wrong items

Please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging.

We will review the issue and arrange a replacement, repair or full refund. In these cases, 7Hertz covers the return shipping cost.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued in full to your original payment method within 10 business days.

Your bank or card provider may need extra time to process and post the refund. If more than 15 business days have passed since approval and you have not received it, please contact us at info@7hz.com.

Return shipping

The customer pays the return shipping cost for change-of-mind returns. Original delivery charges are non-refundable. We recommend a trackable shipping service, as 7Hertz is not responsible for items lost in transit back to us.

Contact us

We care about your satisfaction. For any question about returns or refunds, email info@7hz.com or call +971 4 379 3259.